GENERAL INFORMATION

We implore consumers to read our Terms and Conditions before purchasing through our website, gentlehour.com. We are also legally permitted to change our Terms and Conditions anytime. If you do not agree with our website’s Terms and Condition, you may shop from our other official outlets.

SIGN UP

You will have to sign up to keep the details of your next order(s). The information needed to create an account includes your shipping address, mobile phone, etc. You are required to give current, accurate and true information to us. Your details will be stored privately and securely.

FORGOTTEN PASSWORDS

If you have forgotten your password, please follow the "Forgot my password?" instructions on the LOGIN page.

ORDERS

You can order any of our products as long as they are available. Please note that items in your shopping bag are not reserved - you must check out to make sure you purchase the product. You cannot add more items to your shopping bag once you have checked out. We cannot modify or add products for you; you must reorder if you refuse to pay double shipping fees. You cannot reserve any of our products and we are allowed to decline any reservations.

PRICING POLICY

Prices displayed on our website are in Indonesian Rupiahs (IDR), and may change without any notice in advance.

ORDER PROCESSING

We reserve the right not to process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if the product is out of stock or there are technical errors. In that case, we will fully refund your payment, given the visual proof.

COLORS

Please note that colors may not be the same due to varying monitor displays on different devices.

PAYMENT & CONFIRMATION

Payment can be made via BCA Bank Transfer, or Virtual account, credit cards, GO-pay or QRIS via Midtrans. If you pay via Bank Transfer, you have to confirm your payment to validate your purchase before we can process your order. If you pay using credit cards, your order will be processed automatically once your payment is successful. Further details about payment confirmation will be emailed to you once you complete your check out and opt for payment via bank transfer.

RETURNS POLICY

We apologize that we do not accept any returns. If you find some factory defects on your products, or have any inquiries about our return policy, please refer to the Return & Exchange policy on our FAQ. 

INTELLECTUAL PROPERTY RIGHTS

All contents from Gentle Hour website, including Software and all HTML and codes, are not permitted to be used for any purposes but personal use. Content also includes any graphics, logos, photographs, image rights, video and text on www.gentlehour.com. Any reproduction, copying, or foregoing of the content is prohibited. To use our content for editorial purposes, please contact us at hello@gentlehour.com.

CONTENT ERRORS

Gentle Hour strives to offer the most accurate and complete information. However, content may have errors or inaccuracies. Gentle Hour also does not guarantee all functional systems and elements on our website will be free of error or virus. We recommend customers to install up-to-date anti-virus software for extra security. Some browsers may experience different bugs and we do our best to fix them. Please email us at hello@gentlehour.com for any technical faults on our website.

COMMERCIAL USE

This site is not for any of your commercial use. You may not copy, display, reproduce, publish, create derivative works, and sell any content or products within this site. You are prohibited to use our content for any advertising or commercial use for your own site.

AGREEMENT

You agree that you will be responsible for your activity on this website. Engaging in prohibited activities or violations of our Terms and Conditions may result in a denied access to this website on a temporary or permanent basis. If you violate the Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions.

We are not responsible for losses not caused by us or indirect losses caused by shipping companies or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.

DISCLAIMER OF LIABILITY

Gentle Hour shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Gentle Hour nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.